Return & Exchange Policy

 

We hope you love your order, but if for any reason you're not completely satisfied, we do accept eligible returns and exchanges within 30 days of your purchase date.

PLEASE NOTE: Returns or exchanges past the 30 day return window will not be accepted, refunded or mailed back. 

 

Below are more details to determine if you're eligible for a return or exchange.

ELIGIBLE RETURNS & EXCHANGES

Size Change

• Please email us at support@theravenroyale.com with your order number and the new size you would like.
• PLEASE NOTE:  Shipping costs are non-refundable and customers are responsible for return shipping.
• Merchandise must be unworn, unwashed and in its original condition with all tags attached.  

Received the Wrong Item

• Please email us at support@theravenroyale.com with your order number and a photo of the incorrect item you received so that we may resolve the issue. 

Received a Defective Item

• Please email us at support@theravenroyale.com with your order number and a photo of the defective item you received so that we may resolve the issue. 

INELIGIBLE RETURNS & EXCHANGES

• You have exceeded your 30-Day window. 
• The item has been worn or washed.
• The item has been altered in any way.
• The item does not have the original tags attached.
• E-gift cards and sale items cannot be returned or refunded.
  

Refunds will be made in the form of the original payment method or by E-gift card. We do reserve the right to refuse a refund request if it does not comply with the criteria we've outlined in this policy.

If you do not see an answer to your question above, please feel free to send us an e-mail at support@theravenroyale.com